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Pure Software Knowledge Base > Lore > Troubleshooting > Why can't I log in to the control panel with my username and password?

Why can't I log in to the control panel with my username and password?

If you are suddenly unable to log into the control panel with your username and password, please check that you have cookies enabled on your browser, and assure that you do not have caps lock on, since the passwords are case sensitive.


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